Note: All Payments must be in U.S. Funds.
ORDER MINIMUMS
There is a purchase minimum of $20.00 per order (excluding shipping).
First time wholesale buyers have a minimum purchase of $300.00. Subsequent wholesale order minimum is $100
CANCELLATIONS AND ORDER MODIFICATIONS
Orders can be canceled before they are shipped out. Please call us immediately after you have completely submitted your order. We cannot change any orders without extra fees after they have been picked up by the carrier.
If you find your order to have a mistake or you want to change the order, immediately call us. We will try our best to stop and retrieve the order before it is shipped out. Changes of ship-to address after your order has shipped will incur extra fees.
If merchandise is willing fully rejected or negligently returned (shipping carrier only makes three delivery tries before return) by the purchasing customer upon delivery without a valid reason, the full incurred freight charges and a 10% restocking of the purchased amount fee will be billed to the purchaser.
Please, fully review your order before submitting online. Make sure the correct ship-to address has been submitted.
EXCHANGES, RETURN AND DAMAGED MERCHANDISE POLICY
To keep product prices low all sales are final. There are no refunds. Please cancel all orders before they are shipped out. Please check all merchandise upon arrival. Call for details before ordering!
SHIPPING INFORMATION
Domestic Shipping (Continental U.S.): Most of our products are shipped by Ground Service F.O.B. San Antonio, Texas. Shipping charges are based on actual cost by weight and destination according to current shipping carrier rates plus handling. If you rather use a specific shipping company please have your selected carrier account number ready so that the charges are directly billed to you (pick up fees may apply by shipping company). SORRY NO APOs OR P.O. BOX ADDRESSES AT THE PRESENT MOMENT.
International Shipping / Outside Continental U.S.: We can only ship internationally to Canada. States or territories outside the continent will require air services. Sorry, we have discontinued our shipping services outside of North America. SORRY NO APOs OR PO BOX ADDRESSES AT THE PRESENT MOMENT.
PROCESSING AND SHIPPING TIME
PROCESSING TIME: SAME DAY (Orders submitted before 2PM) - 48 Hours
SHIPPING TRANSIT TIME: 1-5 business days* (No Saturday or Sunday deliveries or pickups)
*We only offer ground as a standard service. We can ship using 2nd to Next Day Air services only under special circumstances with additional terms of use. Please call us immediately after you place your order to request these expedited shipping services or stated in the additional notes/ comments section of the check out. Have your order number ready. Please beware that the shipping charges are usually 4x more for 2nd Day Air and 6x more for Next Day Air than the regular ground service charges. We will not be responsible late expedited service deliveries and cannot under no circumstances refund the charges of these services after they have been utilized. Please place your order ahead of time. For more information please contact us.
OTHER IMPORTANT DISCLAIMERS AND FACTS
Appreciate the art made by hand / Product colors, sizes, or material changes or discrepancies.
Most of our items are hand made by gifted artisans so they are all subject to slight differences in appearance, shape, and dimensions from one to the other. All sizes published in our website and documentation are approximate. Slight differences or imperfections make each item unique. Please, appreciate the art made by hand.
Also, due to circumstances beyond our control, colors, and size might change without notice due to manufacturer changes in dyes or manufacturing procedures. Please contact us if you need a certain item to have the same color(s) pictured in our web site or documentation before submitting your order. Beware that due to computer or internet device screen settings the colors of the pictures will have variations in color or intensity.
Our Packaging Materials
To conserve the Earth and reduce your shipping costs all boxes and containers sent out with your merchandise are recycled or are re-used boxes. The boxes were previously used or originated from our warehouse and storage operations. Please disregard all writing or unit quantities imprinted or stated on the box. Refer to the receipt or invoice attached outside the box for package content and quantities.
ORDER MINIMUMS
There is a purchase minimum of $20.00 per order (excluding shipping).
First time wholesale buyers have a minimum purchase of $300.00. Subsequent wholesale order minimum is $100
CANCELLATIONS AND ORDER MODIFICATIONS
Orders can be canceled before they are shipped out. Please call us immediately after you have completely submitted your order. We cannot change any orders without extra fees after they have been picked up by the carrier.
If you find your order to have a mistake or you want to change the order, immediately call us. We will try our best to stop and retrieve the order before it is shipped out. Changes of ship-to address after your order has shipped will incur extra fees.
If merchandise is willing fully rejected or negligently returned (shipping carrier only makes three delivery tries before return) by the purchasing customer upon delivery without a valid reason, the full incurred freight charges and a 10% restocking of the purchased amount fee will be billed to the purchaser.
Please, fully review your order before submitting online. Make sure the correct ship-to address has been submitted.
EXCHANGES, RETURN AND DAMAGED MERCHANDISE POLICY
To keep product prices low all sales are final. There are no refunds. Please cancel all orders before they are shipped out. Please check all merchandise upon arrival. Call for details before ordering!
- DAMAGES- If you find that the merchandise was damaged upon arrival please notify delivery person, freight carrier driver and FIESTA ON MAIN immediately. Keep all damaged boxes with contents inside for carrier claim inspection. Please take a picture(s) of all the damaged merchandise for faster claim processing. Failure to act immediately may result in a loss of claim with the freight company. Please note that insurance claims through the carriers will only pay for your cost of damaged item(s) only (up to $100) and freight charges. You may ask to insure your merchandise for a percentage fee if the total is above $100. When the merchandise damaged is not enough to file a claim through the carrier we can olny reimburse the price of the item(s) and will not be able to replace the item(s).
SHIPPING INFORMATION
Domestic Shipping (Continental U.S.): Most of our products are shipped by Ground Service F.O.B. San Antonio, Texas. Shipping charges are based on actual cost by weight and destination according to current shipping carrier rates plus handling. If you rather use a specific shipping company please have your selected carrier account number ready so that the charges are directly billed to you (pick up fees may apply by shipping company). SORRY NO APOs OR P.O. BOX ADDRESSES AT THE PRESENT MOMENT.
International Shipping / Outside Continental U.S.: We can only ship internationally to Canada. States or territories outside the continent will require air services. Sorry, we have discontinued our shipping services outside of North America. SORRY NO APOs OR PO BOX ADDRESSES AT THE PRESENT MOMENT.
- Exporting / Importing Fees: All international shipments are subject to broker, tax and duty fees depending on country of destination. All fees (if any) will be processed at destination country and billed to the consignee (receiver) upon country port arrival. Freight charges do not include these extra broker, tax and duty fees, if applicable. FIESTA ON MAIN will not be responsible for any broker, tax and duty fees. Please call your local customs office for more information.
- Exporting / Importing Documentation: We will file the necessary SED and U.S. Customs Forms for export from the United States. All importing documentation (if any is needed) will have to be provided by your customs broker, contracted customs broker (all major freight carriers have this service), or yourself at time of country port entry. FIESTA ON MAIN will not be responsible for any custom entry delays, fees, taxes, or duties. Please call your local customs office for more information.
PROCESSING AND SHIPPING TIME
PROCESSING TIME: SAME DAY (Orders submitted before 2PM) - 48 Hours
SHIPPING TRANSIT TIME: 1-5 business days* (No Saturday or Sunday deliveries or pickups)
*We only offer ground as a standard service. We can ship using 2nd to Next Day Air services only under special circumstances with additional terms of use. Please call us immediately after you place your order to request these expedited shipping services or stated in the additional notes/ comments section of the check out. Have your order number ready. Please beware that the shipping charges are usually 4x more for 2nd Day Air and 6x more for Next Day Air than the regular ground service charges. We will not be responsible late expedited service deliveries and cannot under no circumstances refund the charges of these services after they have been utilized. Please place your order ahead of time. For more information please contact us.
OTHER IMPORTANT DISCLAIMERS AND FACTS
Appreciate the art made by hand / Product colors, sizes, or material changes or discrepancies.
Most of our items are hand made by gifted artisans so they are all subject to slight differences in appearance, shape, and dimensions from one to the other. All sizes published in our website and documentation are approximate. Slight differences or imperfections make each item unique. Please, appreciate the art made by hand.
Also, due to circumstances beyond our control, colors, and size might change without notice due to manufacturer changes in dyes or manufacturing procedures. Please contact us if you need a certain item to have the same color(s) pictured in our web site or documentation before submitting your order. Beware that due to computer or internet device screen settings the colors of the pictures will have variations in color or intensity.
Our Packaging Materials
To conserve the Earth and reduce your shipping costs all boxes and containers sent out with your merchandise are recycled or are re-used boxes. The boxes were previously used or originated from our warehouse and storage operations. Please disregard all writing or unit quantities imprinted or stated on the box. Refer to the receipt or invoice attached outside the box for package content and quantities.
