All payments for this website must be in U.S. funds.
ORDER MINIMUMS
There is a minimum purchase of $20.00 per order (excluding shipping).
First time wholesale buyers have a minimum purchase of $500.00. Subsequent wholesale order minimum is $100.
(All prices are subject to change without notice. Please check your pricing before purchasing.)
CANCELLATIONS AND ORDER MODIFICATIONS
Orders can be canceled before they are shipped out. Please call us immediately after you have completely submitted your order. We cannot change any orders without extra fees after they have been picked up by the carrier.
If you find your order to have a mistake or you want to change the order call us immediately. We will try our best to stop and retrieve the order before it is shipped out. Changes of destination (ship-to) address after your order has shipped will incur extra fees.
If merchandise is rejected or returned without authorization (shipping carrier only makes three delivery tries before return) the full incurred freight charges and a 10% restocking fee will be billed to the purchaser.
Please, fully review your order before submitting online. Make sure the correct ship-to address has been submitted.
EXCHANGES, RETURN AND DAMAGED MERCHANDISE POLICY
To keep product prices low all sales are final. There are no refunds. Exchanges are possible within 7 days after receipt of merchandise of unopened and unused merchandise and only if shipping or freight charges are paid both ways. Please cancel all orders before they are shipped out. You agree to accept all packages after they have been shipped out. Check all merchandise upon arrival. Call for details before ordering.
SHIPPING INFORMATION
Domestic Shipping (Continental U.S.): Most of our products are shipped via Standard Ground UPS Service and the quoted shipping prices are correct. However, some items are oversized / overweight and will incur additional shipping charges or will have to be shipped via Ground Freight. We will contact you with the correct shipping amount and get your authorization before we ship out if any items require these special shipping arrangements. All packages are FOB origin shipping point / FCA origin shipping point(Incoterms 2010). . If you rather use a specific shipping company please have your selected carrier account number ready so that all charges are directly billed to you.
International Shipping (or Outside Continental U.S.): We can only ship internationally to Canada. States or territories outside the continent (i.e. Puerto Rico or Hawaii) will require air services and requires special pricing (We will call you back for adjusted pricing). Sorry, we have discontinued our shipping services outside of the United States and Canada. SORRY NO APOs OR PO BOX ADDRESSES AT THE PRESENT MOMENT.
PROCESSING AND SHIPPING TIME
PROCESSING TIME: SAME DAY (Orders submitted before 2PM) to 72 Hours (Depending on Orders Received and Season)
DELAYED PROCESSING FOR FIESTA SEASON! Starting MARCH - APRIL of every year, all phone and internet orders will be delayed from 2 to 5 days due to high demand during the season. Please order in advance of your celebration. This includes all orders for pick up or shipped out. Our online quantity system cannot keep up with the high demand so we might be sold out of some items or we might have sold out items in stock even though our website states differently. Please place your order and we will call you back if we cannot fullfil the order. Online orders are faster and more acurate than telephone orders so we ask you to please place your order online. We are sorry for any delays but we hope you understand. Thank you!
SHIPPING TRANSIT TIME: 1-6 business days* (No Saturday or Sunday deliveries or pickups)
UPS GROUND SERVICE
*We offer ground as a standard service. However, we can ship using 2nd Day Air and Next Day Air services only under
special circumstances with additional terms of use. Please call us immediately after you place your order to request these
shipping services or type your request in the "additional notes/ comments" section text box at check out.
Please beware that the shipping charges are usually 4x more for 2nd Day Air and 6x more for Next Day Air than the regular
ground service. Orders must be placed before 12PM(CST). We will not be responsible for late service deliveries due to carrier
fault and cannot refund the charges after boxes have been shipped out. Please place your order ahead of time. We may not be
able to ship with these expedited services from March 1st to May 1st. For more information about these services please contact us.
OTHER IMPORTANT DISCLAIMERS AND FACTS
Appreciate the art made by hand.
Most of our items are hand made by gifted artisans so they are all subject to slight differences in appearance, shape, and dimensions from one to the other. All sizes published in our website and documentation are approximate. Slight differences or imperfections make each item unique. Please, appreciate the art made by hand.
Product colors, sizes, or material changes or discrepancies.
Also, due to circumstances beyond our control, colors, and size might change without notice due to manufacturer changes in dyes or manufacturing procedures. Beware that due to computer or internet device screen settings the colors / intensities of the pictures may vary from the actual product.
Our Packaging Materials
To conserve the Earth and reduce your shipping costs all boxes and containers sent out with your merchandise are recycled or are re-used boxes. The boxes were previously used or originated from our warehouse and storage operations. Please disregard all writing or unit quantities imprinted or stated on the box. Refer to the receipt or invoice attached outside the box for package content and quantities.
ORDER MINIMUMS
There is a minimum purchase of $20.00 per order (excluding shipping).
First time wholesale buyers have a minimum purchase of $500.00. Subsequent wholesale order minimum is $100.
(All prices are subject to change without notice. Please check your pricing before purchasing.)
CANCELLATIONS AND ORDER MODIFICATIONS
Orders can be canceled before they are shipped out. Please call us immediately after you have completely submitted your order. We cannot change any orders without extra fees after they have been picked up by the carrier.
If you find your order to have a mistake or you want to change the order call us immediately. We will try our best to stop and retrieve the order before it is shipped out. Changes of destination (ship-to) address after your order has shipped will incur extra fees.
If merchandise is rejected or returned without authorization (shipping carrier only makes three delivery tries before return) the full incurred freight charges and a 10% restocking fee will be billed to the purchaser.
Please, fully review your order before submitting online. Make sure the correct ship-to address has been submitted.
EXCHANGES, RETURN AND DAMAGED MERCHANDISE POLICY
To keep product prices low all sales are final. There are no refunds. Exchanges are possible within 7 days after receipt of merchandise of unopened and unused merchandise and only if shipping or freight charges are paid both ways. Please cancel all orders before they are shipped out. You agree to accept all packages after they have been shipped out. Check all merchandise upon arrival. Call for details before ordering.
- DAMAGES- If you find that the merchandise was damaged upon arrival please accept all packages and notify delivery person, freight carrier driver and ALAMO FIESTA.COM immediately. Please have the delivery person make a note of the damage. Keep all damaged boxes with contents inside for carrier claim inspection. Please take picture(s) of all the damaged merchandise for faster claim processing. Failure to act immediately or within 5 business days may result in a loss of claim with the shipping carrier or freight company. ALAMO FIESTA.COM will not be responsible for lost claim due to in-action on your behalf. We will file the proper claim forms on your behalf and try to expidite the claim. Please note that insurance claims through the carriers will only pay for your cost of damaged item(s) only up to $100 plus the freight charges. You may ask to insure your merchandise for a percentage fee if the value is above $100 (shipping quotes are usually uninsured quotes that fall in the default $100+shipping insurance terms.) When the damaged merchandise value is not enough to file a claim through the carrier ALAMO FIESTA.COM and its affiliate company can only reimburse the cost of the item(s) and will not be able to replace the item(s) unless additional shipping is paid.
SHIPPING INFORMATION
Domestic Shipping (Continental U.S.): Most of our products are shipped via Standard Ground UPS Service and the quoted shipping prices are correct. However, some items are oversized / overweight and will incur additional shipping charges or will have to be shipped via Ground Freight. We will contact you with the correct shipping amount and get your authorization before we ship out if any items require these special shipping arrangements. All packages are FOB origin shipping point / FCA origin shipping point(Incoterms 2010). . If you rather use a specific shipping company please have your selected carrier account number ready so that all charges are directly billed to you.
- Standard Ground (UPS): Shipping charges are based on actual cost by weight and destination according to current shipping carrier rates plus
handling. The prices quoted are only an estimation. Oversized boxes may incur addtional fees. We will call you if the shipping
is diffirent before we ship out.
- Ground Freight (Various Carriers): Freight service may be required or recommended for larger / heavier packages. Freight services have minimum weight limits and are usually less expensive than UPS. We do not have any current live rate estimation online for these services. We will figure a quote and contact you before we ship out for the items or packages that require these services. However, freight services are only to street curb only; NO door or inside deliveries. Additional fees may apply for the following destination instances or services: Residential Deliveries, Tradeshow Deliveries, Construction Site Deliveries, Limited Acess Delivery and/or Liftgate Service. The delivery freight truck is usually a large boxed container so low cleareance streets may prohibit delivery. We may also palletize packages for convenient handling. Please talk to our representatives for more information.
International Shipping (or Outside Continental U.S.): We can only ship internationally to Canada. States or territories outside the continent (i.e. Puerto Rico or Hawaii) will require air services and requires special pricing (We will call you back for adjusted pricing). Sorry, we have discontinued our shipping services outside of the United States and Canada. SORRY NO APOs OR PO BOX ADDRESSES AT THE PRESENT MOMENT.
- Exporting / Importing Fees: All international shipments are subject to broker, tax and duty fees depending on country of destination. All fees (if any) will be processed at destination country and billed to the consignee (receiver) upon country port arrival. Freight charges do not include these extra broker, tax and duty fees, if applicable. ALAMO FIESTA.COM OR FIESTA ON MAIN will not be responsible for any broker, tax and duty fees. Please call your local customs office for more information.
- Exporting / Importing Documentation: We will file the necessary SED and U.S. Customs Forms for export from the United States. All importing documentation (if any is needed) will have to be provided by your customs broker, contracted customs broker (all major freight carriers have this service), or yourself at time of country port entry. ALAMO FIESTA.COM OR FIESTA ON MAIN will not be responsible for any custom entry delays, fees, taxes, or duties. Please call your local customs office for more information.
PROCESSING AND SHIPPING TIME
PROCESSING TIME: SAME DAY (Orders submitted before 2PM) to 72 Hours (Depending on Orders Received and Season)
DELAYED PROCESSING FOR FIESTA SEASON! Starting MARCH - APRIL of every year, all phone and internet orders will be delayed from 2 to 5 days due to high demand during the season. Please order in advance of your celebration. This includes all orders for pick up or shipped out. Our online quantity system cannot keep up with the high demand so we might be sold out of some items or we might have sold out items in stock even though our website states differently. Please place your order and we will call you back if we cannot fullfil the order. Online orders are faster and more acurate than telephone orders so we ask you to please place your order online. We are sorry for any delays but we hope you understand. Thank you!
SHIPPING TRANSIT TIME: 1-6 business days* (No Saturday or Sunday deliveries or pickups)
OTHER IMPORTANT DISCLAIMERS AND FACTS
Appreciate the art made by hand.
Most of our items are hand made by gifted artisans so they are all subject to slight differences in appearance, shape, and dimensions from one to the other. All sizes published in our website and documentation are approximate. Slight differences or imperfections make each item unique. Please, appreciate the art made by hand.
Product colors, sizes, or material changes or discrepancies.
Also, due to circumstances beyond our control, colors, and size might change without notice due to manufacturer changes in dyes or manufacturing procedures. Beware that due to computer or internet device screen settings the colors / intensities of the pictures may vary from the actual product.
Our Packaging Materials
To conserve the Earth and reduce your shipping costs all boxes and containers sent out with your merchandise are recycled or are re-used boxes. The boxes were previously used or originated from our warehouse and storage operations. Please disregard all writing or unit quantities imprinted or stated on the box. Refer to the receipt or invoice attached outside the box for package content and quantities.
