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All payments for this website must be in U.S. funds.

ORDER MINIMUMS
There is no minimum purchase order for retail customers.

Wholesale customers have a minimum purchase of $100.00 every order.
All prices are subject to change without notice. Please check your pricing before purchasing.

TAXES
At check out, we will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Texas (unless you have filed a tax exempt form with us). For orders shipped to other states, the purchaser (receiver) is solely responsible for all sales taxes or other taxes associated with the sale. Please check your local and state tax codes for more information. All taxes are subject to change due to tax code updates without notice. The Texas taxes we collect are based upon current San Antonio, Texas rates.

ACCEPTANCE OF ORDERS / STOCK AVAILABILITY
An automatically generated receipt or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after you submit your order electronically or by any other form to accept or decline it for any reason or to supply less than the quantity you ordered of any item. We will only charge your credit card for the quantity fullfilled and until we ship-out the package(s). Please be aware that stock avalabilites advertised online are subject to change at any time without notice. Our stock availabilities online are always fluctuating due them being linked to our brick and mortar operations. There may be delays in updating availabilites (increased or decreased due to paper processing delays) so all orders are checked manually at our warehouse. We will contact you immediately if there is less quantities available to fulfill your order and give you an approximate date when will be able to ship out the rest. Contrarily, we will automatically send you the items (with no further contact) if we have the quantities to fulfill your order but the website shows that we don't.

CANCELLATIONS AND ORDER MODIFICATIONS
Orders can be canceled or modified before they are shipped out. We cannot change any orders without extra shipping charges after they have been picked up by the carrier.

Call us immediately if you find an order needs to be changed. We will try or best to retrieve and modify the order before it is shipped out. Changes of destination (ship-to) address after your order has shipped will incur extra shipping fees which will be charged to your card (Fees vary with each carrier).

If merchandise is rejected or returned to us the full incurred freight charges will be charged to your card.

Please, fully review your order before submitting online. Make sure the correct ship-to address has been submitted.

EXCHANGES, RETURN AND DAMAGED MERCHANDISE POLICY
To keep product prices low all sales are final. There are no refunds. Exchanges of unopened and unused merchandise are possible within 7 days after your receive the package only if shipping or freight charges are paid both ways or for store credit only. Check all merchandise upon arrival.

  • DAMAGES- If you find any merchandise to be damaged upon arrival please accept all packages and notify delivery person and ALAMO FIESTA.COM. Please have the delivery person make a note of the damage and keep all damaged boxes with contents inside for carrier claim inspection. Take picture(s) of all the damaged merchandise and boxes for faster claim processing. Failure to notify us within 5 business days may result in a loss of claim with the shipping carrier or freight company. ALAMO FIESTA.COM will not be responsible for lost claim due to in-action. We will file the proper claim forms on your behalf and try to expedite your claim.

  • INSURANCE- All packages are automatically insured up to $100 value ONLY. If you would like us to insure your merchandise for a percentage fee (if your merchandise value is more than $100) please state so in the comments section at checkout or call us.

SHIPPING METHODS, QUOTES, AND TRANSIT TIMES
All packages are FOB origin shipping point /FCA origin shipping point San Antonio, Texas (Incoterms 2010)

All shipping services include USPS, FedEX, UPS, and multiple freight carriers: All shipping charges are estimations automatically calculated online based on weight and the destination zip code, including handling. However, some orders can become oversized or overweight depending on the size of the item(s) and quantity ordered. All oversized or overweight packages will incur additional shipping charges or will have to be shipped via Freight. We will contact you with the correct shipping amount and get an authorization before we ship out if any packages require special shipping arrangements or the shipping cost has increased than originally quoted online.

Economy Shipping (3-8 Days) - Picked up the next business day either by FedEx Smart Post services or U.S.P.S. priority services. This is the most economical service that we currently have available for small packages less than 9lbs.

Standard Ground (1-6 Days) - Picked up same day on all orders placed before 2PM C.S.T. or next day for orders after 2PM by UPS or FedEx. All orders have to be below 150lbs.

Two Day Air (1-2 Biz. Days)* - Picked up same day on all orders placed before 12PM C.S.T. or next day for orders after 12PM by UPS or FedEx. All orders have to be below 150lbs and with special store policy.* We will call you back with exact cost before shipping.

Overnight Standard Air (1 Biz. Day)* - Picked up same day on all orders placed before 12PM C.S.T. or next day for orders after 12PM by UPS or FedEx. All orders have to be below 150lbs and with special store policy.* We will call you back with exact cost before shipping.

Freight /Palletized (2-14 days) - Price Range: $110-$400 / Pallet with space of 40in.X48in.X84in. below 900lbs. We will call you back with exact cost before shipping. Freight service may be required or recommended for larger / heavier packages. We do not have a live rate estimator online for this service however we call it in and call you back with exact quote. Freight deliveries are to street curb ONLY; NO door or inside deliveries. Additional fees may apply for the following destination instances, services, or deliveries: residential destinations,tradeshows, construction sites, limited acess destinations, schools, churches, and liftgate service. The delivery freight truck is usually a large boxed container so low cleareance streets may prohibit delivery. We may also palletize packages for convenient handling. Please talk to our representatives for more information.

The quote range of ($110-$400) includes limited school / church delivery access and lift-gate on delivery for one pallet only. The distance from San Antonio, Texas is what determines the range price per pallet. We can also ship full (28-53 foot long) truck loads if required.

In-Store Pickup = FREE! We will hold the order until you pick it up and also charge at pick up time. Pickup address: 2025 N Main Ave. San Antonio, Texas 78212

*Shipping via expedited Service Policy (Two Day Air, Overnight Standard Air services):We offer Economy Shipping and Standard Ground as a standard service; however, expedided services can be utilized only under special circumstances with additional terms of use. We will contact you if you place your order with request of these services. Orders must be placed before 12PM(CST). Customer will bear all responsibilites for a successful delivery. We will not be responsible for late service deliveries due to carrier fault or failed attempted delivery due to customer fault or negligence. We will not refund any part of the shipping charges after boxes have been succesfully shipped out on the day we commited to ship out. Please double check shipping address and add notes for special instrucions if needed. Please place your order ahead of time. We may not be able to ship with these expedited services from March 1st to May 1st. For more information about these services please contact us.

International Shipping (or Outside Continental U.S.): We do not offer International Shipping; however, APO addresses are permitted. States or territories outside the continent(i.e. Puerto Rico or Hawaii) will require air services and has special air pricing (We will call you back for adjusted pricing).


PROCESSING AND SHIPPING TIME
PROCESSING TIME: Most orders ship-out SAME DAY if submitted before 2PM (CST) with Standard Ground Services and next day with Economy Shipping services. All expedited services ship SAME DAY if order is placed before 12PM (CST). However, all orders are subject to take longer if we are out of stock, we need further information to process your order, or are in high season (more information below).

DELAYED PROCESSING FOR FIESTA SEASON! Starting MARCH - APRIL of every year all phone and internet orders will have a processing time from 2 to 6 days due to high demand during the season (this does not include shipping transit times). Please order in advance of your due date during this season. This includes all orders for pick up or shipped out. Our online quantity system cannot keep up with the high demand so we might show Sold Out online for an item that we actually have in stock or to de contrary be Sold Out of an item that shows to be available online. Regardless of availability, please place your order and we will call you back if infact we cannot fullfil your order. Online orders are faster and more acurate than telephone orders so we ask to please place your order online. We are sorry for any delays but we hope you understand. Thank you!

OTHER IMPORTANT DISCLAIMERS AND FACTS
Appreciate the art made by hand.
Most of our items are hand made by gifted artisans so they are all subject to slight differences in appearance, shape, and dimensions from one to the other. All sizes published in our website and documentation are approximate. Slight differences or imperfections make each item unique. Please, appreciate the art made by hand.

Product colors, sizes, or material changes or discrepancies.
Also, due to circumstances beyond our control, colors, and size might change without notice due to manufacturer changes in dyes or manufacturing procedures. Beware that due to computer or internet device screen settings the colors / intensities of the pictures may vary from the actual product.

Our Packaging Materials
To conserve the Earth and reduce your shipping costs all boxes and containers sent out with your merchandise are recycled or are re-used boxes. The boxes were previously used or originated from our warehouse and storage operations. Please disregard all writing or unit quantities imprinted or stated on the box. Refer to the receipt or invoice attached outside the box for package content and quantities.